Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
● you do not receive them within the guaranteed time (Please, check your shipping options)
● You receive the wrong item, please note that you must return the wrong item to our USA office at your own expense.
We do not issue the refund if:
● your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
● your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 5 days after the guaranteed period for delivery (Check your shipping options) has expired. You can do it by sending a message on Contact Us page.